We have partnered with some of the UK’s leading courier companies, including:

  • DPD
  • Royal Mail
  • DHL
  • Evri

Depending on:

  • the delivery address;
  • order size;
  • order contents;
  • and the time the order is placed,

we will select the most appropriate courier and service in order to fulfil our delivery promise as efficiently as possible.

Dispatch Times

Orders placed before 1:00pm Monday to Friday are usually dispatched on the same working day.

Orders placed:

  • after 1:00pm;
  • on weekends;
  • or on public holidays,

will normally be dispatched on the next working day.

While we aim to dispatch all qualifying orders the same day, delays may occasionally occur during exceptionally busy periods or due to circumstances outside our reasonable control.

Delivery Times

We use tracked next working day delivery services as standard for most UK mainland orders.

Delivery times are estimates only and are not guaranteed.

Some areas of the UK, including remote or rural locations, may require additional transit time.

We currently deliver to addresses within the United Kingdom only.

Delivery Charges

  • Orders over £40 qualify for free UK delivery.
  • Orders of £40 and below are charged at £4.45.

Delivery charges are displayed during checkout before payment is completed.

Tracking Your Order

Once your order has been dispatched, you will receive a dispatch confirmation email.

Further tracking updates may also be provided directly by the courier via:

  • email;
  • SMS notifications;
  • courier tracking portals.

Depending on the courier used, customers may also have options to:

  • leave parcels in a safe place;
  • deliver to a neighbour;
  • redirect delivery;
  • collect from a local parcel shop or collection point.

Customers can track their orders directly through the courier websites below:

Damaged Orders

We take great care in packaging all orders to help ensure products arrive in excellent condition.

However, if your parcel arrives visibly damaged, we kindly request that:

  • the parcel is refused upon delivery where possible; and
  • you contact us immediately.

If refusing the parcel is not possible and you are unhappy with the condition in which your goods have arrived, you must contact us within 15 days of receipt.

To help us investigate and resolve the issue promptly, we may require:

  • photographic evidence of the damage;
  • photographs of the packaging;
  • or return of the damaged item(s).

Once reviewed, we will endeavour to provide an appropriate solution, which may include:

  • replacement goods;
  • refund;
  • partial refund;
  • or store credit.

Missing Items

Customers must report missing item(s) within 14 days of receiving their order.

Reports made after this period may not be eligible for investigation or compensation.

Upon receiving a report, we will review the claim using our internal verification processes, including:

  • packing records;
  • shipping records;
  • dispatch information.

Where a missing item claim is verified, we will endeavour to provide a suitable resolution, which may include:

  • reshipping the missing item(s);
  • replacement product(s);
  • or refund for the value of the missing item(s).

Orders Not Received

If you have not received your parcel, you must notify us within 14 days of the estimated delivery date.

Unfortunately, claims reported after this period may not be eligible for investigation, replacement or compensation due to courier claim limitations.

We will work with both the customer and courier to investigate non-delivery reports where reported within the applicable timeframe.

Returns & Money-Back Promise

We want you to shop with confidence at The Fine Harvest.

If you are not satisfied with an item purchased from us, you may return it for a refund subject to the conditions below.

To request a return, customers must:

  • contact us in writing within 15 days of receiving the order;
  • provide the order number;
  • specify the item(s) they wish to return;
  • provide the reason for return.

Returned items should:

  • be returned in their original packaging

Where multiple units of the same item are being returned, we kindly ask that:

  • only one item is opened;
  • all remaining items are returned unopened and in their original packaging.

This helps us minimise unnecessary product waste.

Refund Processing

Once returned goods have been received and inspected, refunds are normally processed within 7 days.

During exceptionally busy periods, refund processing may take up to 14 days.

Please note that banks and payment providers may apply their own additional processing times before funds appear in your account.

Refunds are issued to the original payment method used during purchase unless otherwise agreed.

Return Shipping

Unless goods are faulty, damaged or incorrectly supplied, customers are responsible for return shipping costs.

We recommend using a tracked delivery service when returning items, as we cannot guarantee receipt of returned parcels until delivered to us.

Contact Us

For delivery, return or refund enquiries, please contact:

Email: hello@thefineharvest.co.uk
Telephone: 020 3950 3021