FREQUENTLY ASKED QUESTIONS

Do I need to create an account to place an order?
No, you can checkout anytime as a guest. However we do encourage our customers to create an account during checkout, as there are many benefits.
You will be able to securely store addresses and payment information for quicker checkouts, as well as being able to view past orders, create a wishlist for later and update your preferences anytime.
Is there a minimum order spend?

There is no minimum spend with us. You may spend as much or as little as you wish, however orders over £40 qualify for free delivery.

What payment methods do you accept?

We use Stripe to process all card payments, including Visa, MasterCard and American Express.

For quick checkout, you can use Google or Apple Pay.

If you have a PayPal account, you can also choose this option at checkout.

Are my details secure?
Absolutely. We use industry standard 256-bit encryption along with our Secure Socket Layer (SSL) certification.
In addition, all transactions are processed using our payment partner Stripe, and we never access or hold any payment details.
We recommend using the latest version of your browser, as this guarantees the latest security updates as well as providing a better browsing experience on our site.
How much do you charge for delivery?

All orders over £40 are delivered free of charge. For orders of £40 or less, delivery will be charged at £4.45

What courier company do you use?

We have partnered with most of the UK’s leading couriers, including DPD, Royal Mail, DHL and Evri. Depending on when your order has been placed we will choose the most relevant courier to get your items to you by the delivery promise.

How quickly can you deliver my parcel?

We use a next working day delivery service as standard, and all orders placed by 1pm will be dispatched on the same day, Monday-Friday.

Can I change or cancel an order once it has been placed?

Sure, as long as the items have not been dispatched then we are happy to make any changes to your order, including the delivery address. Please get in touch with us as soon as you can, providing your full name and order number, along with the amendments you would like to make.

Can I send to a different address as a gift?

Of course! We love gifting and have curated a selection of products specially selected for gifting. You will find the option to ship to a different address during the checkout process.

I have a discount coupon, how can I redeem it?

You can enter your coupon code either in your basket or on the checkout page. Once you submit a valid code, you will see a notification “coupon code applied successfully”.

What is your returns & refunds policy?

Our money-back promise is in place to ensure our customers are 100% satisfied with their purchase – our ultimate goal.

If you are not happy with any product purchased from us for whatever reason, please send an email to hello@thefineharvest.co.uk, or through the contact form, within 15 days of receiving the product.

We will require your order number and full name, as well as a description of why you would like to return the item.

Read more on how to return your product and how we process refunds on our delivery & returns page.

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