FAQs

No, you can simply checkout as a guest. However creating an account means you will benefit from easier and quicker checkouts, as well as being able to view past orders, create a wishlist to save for later and manage your account details anytime, including addresses and payment details.

There is no minimum spend on our site. You may spend as much or as little as you wish, however orders of £50 or less will incur a £2.95 delivery charge. Orders over £50 will be delivered free of charge.

All orders over £50 will be delivered free of charge. Orders of £50 or less will incur a £2.95 delivery charge.

Orders placed by 1pm will be dispatched on the same day (Monday – Friday). Any orders placed after 1pm may be dispatched the next working day. We aim to dispatch all orders as quickly as possible, and more often than not we will still get orders out of our warehouse as late as 4pm. However if you require a guaranteed same day dispatch we recommend placing your order before 1pm.

 

All orders are delivered by our courier partner Royal Mail, using a next working day service. This also included Saturdays, which gives more flexibility for our customers. You will receive a notification e-mail and/or text message upon dispatch with your tracking details. This will enable you to track your shipment on the Royal Mail site from door to door, as well as amend your delivery as you wish.

As we work hard to get orders to our customers as quickly as possible, it will not be possible to amend an order once it has been dispatched. However, should you need to make a change please do get in touch with us as soon as possible, and if your order is not out for dispatch yet then we will be happy to make any changes. You can contact us via any of the methods on our contact page.

Yes of course. You will have the option to ship to a different address than to your billing address during the checkout process. This is especially handy should you wish to purchase an item as a gift for someone else.

We understand that everyone has their own preferred method of paying for their purchases online, which is why we offer multiple secure payment methods. We use Sage Pay to process all card payments, including Visa, MasterCard, American Express, Maestro/Switch, and Visa Electron.

 

You can also choose to pay directly with your PayPal account, which allows you to checkout for your order without having to enter any card details. All are secured by our SSL encryption certificate.

You will have the option to apply your coupon code in your basket, as well as throughout the entire checkout process. Simply enter the code in the box “coupon code” and click apply coupon. This will automatically adjust your basket totals accordingly.

Absolutely. We use industry standard 128-bit encryption along with our Secure Socket Layer (SSL) certification. We recommend using the latest version of your browser, as this guarantees the latest security updates as well as providing a better browsing experience on our site.

We treat your personal information with the utmost respect and security. You can be rest assured that we never pass any details of yours onto anyone, or any other company. Moreover as we use Sage Pay, the UK’s favourite payment partner for our transactions, we do not personally store any card details, so your personal information is safe with us.

Our aim is to make our customers happy. Which is why we offer our 100% satisfaction guarantee. Should you not be 100% satisfied with any aspect of you purchase, please do get in touch with us as soon as possible by e-mail, explaining your reason for return. We will do whatever it takes to fix any issues you may have, including the return of any goods. Please have in mind that there may be a delivery charge to return an item, depending on the nature of the issue.

Yes, we are always creating special offers on our products for you to enjoy, so we can give our customers a better opportunity to discover new fine foods. As well as this, we frequently create one off discounts and coupons which we are exclusive to our followers. The best way to receive these is to sign up to our newsletter and follow our social media pages.